Complaints Procedure

We operate an internal complaints procedure as follows:

All complaints will in the first instance be dealt with by Jennifer Miles, mediator and sole director of Summit Family Mediation Limited.

Please confirm your complaint in writing. The timetable for addressing complaints will start on the date the written complaint is received.

Jennifer will respond to the complaint, having taken guidance from her Professional Practice Consultant, within fourteen days of the date of receipt.

The other person(s) in attendance at the mediation will be notified that a complaint has been received and the complaints procedure invoked.

If Jennifer is unable to resolve the complaint it will be referred to Resolution being a member organisation of the Family Mediation Council.